FAQs

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FAQS

Being in the tile industry for several  years, we’ve received a lot questions. While we could not present them all here, these are the most frequently asked questions. All are answered by our subject matter experts.

These questions and more can also be answered by the outstanding staff at our sales service center, design studio, and showrooms. We would love to meet you and provide personal this service – something we are known for.

CAN I DRY CUT TILES?

Cutting tile can produce silica dust, which can be hazardous if inhaled. Dry cutting tile produces the highest probability of silica dust and is not recommended. Wet cutting cutting methods are best. Also use adequate ventilation to keep exposure to dust below recommended exposure levels and avoid inhaling any dust created by cutting tile.

Use of a properly fitted NIOSH/MSHA approved particulate respirator is recommended when cutting tiles for installation or during the removal of installed tile. 

Use dust-proof goggles or safety glasses with side shields. Contact lenses may absorb irritants. Do not wear contact lenses in work areas. 

Cotton or leather work gloves should be worn when cutting this product to minimize skin exposure to dust and/or cuts. Wash hands prior to eating, drinking, or smoking, and at the end of the work shift, after cutting operations are conducted.

CAN I DRILL A HOLE THROUGH PORCELAIN TILE?

Yes. However, the only thing hard enough to drill through porcelain is a diamond drill bit. Bits of different sizes are available at your local home center.

WHEN SHOULD I RESEAL MY GROUT?

Conduct a simple water test to determine the condition of your sealant. Drop a small amount of water on the grout. If the water droplets bead up, the sealant is fine. If the water is absorbed into the grout, it is time to reseal.

HOW DO I CHOOSE GROUT COLOR?

We recommend getting grout samples and placing them with your tile in the space where they will be installed. This will allow you to observe how they look with each other and how the lighting affects them. 

Whether to match your grout and tile or use contrasting colors is a matter of taste. Expert craftsman and HGTV star Chip Wade offers tips for selecting grout color. Or visit one of our showrooms to consult with one of our designers (consultations are free!).

Pro Tips:

• For grout that requires you to add water and mix, the color can vary slightly from batch to batch.

• If grout color doesn't come out as anticipated, you can use a grout stain to correct the color or the consistency of the color.

• Keep in mind that grout color can darken over time and use. 

WHICH TYPE OF GROUT IS THE BEST TO USE WITH TILE?

There are several types of grout to choose from including sanded grout and epoxy grout. We reached out to leading grout manufacturers who provided everything you need to know about selecting the perfect grout for your project.

WHAT IS ATTIC STOCK?

Attic Stock is additional tile purchased and stored. We highly recommend that you purchase approximately 10% more tile than you anticipate needing for your project. This "attic stock" will allow you to easily replace any broken tiles or expand your tiled space with tile from the same dye lot and printing process (which can change slightly over years) as the original installation for a perfect match.

IS IT DIFFICULT TO REPLACE BROKEN TILE?

Replacing a broken tile is rather simple. It is very important to wear protective gear, especially goggles. 

First, remove the grout around the broken tile. Second, carefully remove the broken tile using a hammer and chisel. Third, remove the hard mortar or adhesive that was underneath the tile. You are now ready to replace the tile, using a tile from your attic stock, and re-grout.